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Find answers to common questions about our platform.
MoonLifes is a hybrid MLM platform that combines e-commerce, network marketing, and training to help you build a sustainable income. We offer quality products and a fair compensation plan.
Simply click on the Register button on our homepage, fill in your details including sponsor information, and complete the registration process. Registration is free and you can start earning immediately!
PV (Point Value) is earned on every product purchase. Each product has an assigned PV value that is used to calculate binary and unilevel commissions for you and your upline.
You earn through multiple income streams: Binary Bonus (10% on weak leg), Unilevel Bonus (up to 7 levels deep), Matching Bonus (10% on direct referrals), and Rank Achievement Rewards.
In the binary plan, you build two legs (left and right). You earn 10% commission on the weaker leg's PV volume. There is a weekly cap of $10,000 to ensure fair distribution.
Once you reach the minimum withdrawal amount of $50, you can request a withdrawal from your commission wallet. Processing fee applies (typically 2%), and withdrawals are processed within 1-5 business days depending on the method.
We offer multiple withdrawal methods including Bank Transfer, PayPal, Bitcoin, and Check. Each method has different processing times and fees. Check the withdrawal page for current options.
Yes, KYC (Know Your Customer) verification is required for withdrawals to ensure security and comply with financial regulations. You need to upload government-issued ID and proof of address.
KYC verification typically takes 24-48 hours. You will receive a notification once your documents are reviewed. Make sure to upload clear, legible copies of your documents.
We provide comprehensive training courses on network marketing, product knowledge, business development, and leadership. Access the Training section in your dashboard to explore available courses.
The binary tree has two legs (left and right). When you sponsor new members, they are placed in your tree. Spillover occurs when your upline places members under you. You earn commissions based on the weaker leg's volume.
Spillover occurs when your sponsor or upline places new members in your downline. This helps you build your team faster, especially in the binary structure where there are only two positions under each member.
Use the Genealogy Tree and Team pages in your dashboard to view your downline structure, track PV volume, see active members, and monitor commission generation.
Ranks are based on personal sales, team PV, and active downline members. Each rank has specific requirements and comes with bonuses. Check the Rank Progress page for detailed information.
Browse our product catalog, add items to your cart, and proceed to checkout. You can pay using wallet balance, credit card, or other available payment methods. You earn PV on all purchases.
Products can be refunded within 30 days if unopened and in original condition. Contact support to initiate a refund. Shipping fees are non-refundable. Refunds are processed within 7-10 business days.
Yes! You can transfer funds from your commission wallet to your shopping wallet and use them to purchase products. This is a great way to reinvest in your business.
You can contact support through the Contact Us page, create a support ticket in your dashboard, or email support@sensitiveconnect.com. We aim to respond within 24 hours.
Currently, we offer a mobile-responsive website that works great on all devices. A dedicated mobile app is in development and will be announced soon.
We operate globally in most countries. During registration, select your country from the dropdown. Some restrictions may apply based on local regulations.